SAM #36C10B26Q0471

Nationwide Tier II IT Support Services (DaaS) for National Cemetery Administration

This opportunity is a market research request from the Department of Veterans Affairs' National Cemetery Administration (NCA) for nationwide Tier II IT support services, including Desktop-as-a-Service (DaaS), across approximately 216 locations. - Government Buyer: - Department of Veterans Affairs, National Cemetery Administration - Technology Acquisition Center (TAC), Eatontown, NJ - Scope of Services: - Nationwide Tier II IT support for about 2,000 users and 1,000-1,200 devices - Hybrid, remote-first support model with dispatch-based onsite assistance - Device lifecycle management for both Government Furnished Equipment (GFE) and Contractor Furnished Equipment/Desktop-as-a-Service (CFE/DaaS) - Tier II incident resolution, network and peripheral troubleshooting, VoIP/VTC endpoint support, and special-purpose systems triage - Compliance with VA cybersecurity and privacy standards - Unique/Notable Requirements: - Support for approximately 216 NCA facilities across the US, DC, and Puerto Rico - Initial six-month pilot phase to validate workload, staffing, and service levels before full deployment - Respondents must propose transition and ramp-up timelines - Pricing input should distinguish between fixed recurring services and variable costs - Capability statements should include staffing models, pricing approaches, and recommendations for service levels and dispatch criteria - No specific OEMs or vendors are named in the requirements - No product part numbers or quantities are specified; focus is on IT support services

Description

As permitted by FAR Part 10, this Sources Sought Notice (SSN) is being utilized for informational and planning purposes National Cemetery Administration (NCA) Nationwide Tier II IT Support Services. Your response will assist the Government in the development of its acquisition strategy for a possible Request for Quote (RFQ), to be issued on a later date.   This SSN shall not be construed as an RFQ or as any commitment or obligation on the part of the Government to issue a solicitation. No reimbursement will be made for any costs associated with providing information in response to this SSN or any follow-up information requests.   Response is strictly voluntary - it is not mandatory to submit a response to this notice to participate in any formal RFQ process that may take place in the future however, it should be noted that information gathered through this notice may significantly influence VA s acquisition strategy.    Interested Contractors that can provide the services and/or products identified in the Performance Work Statement (PWS) shall submit a Capabilities Statement on company letterhead demonstrating the company s qualifications to perform the defined work. Responses must be complete and sufficiently detailed to address the specific information. The information submitted shall not exceed ten (10) pages. Excessive reliance on promotional brochures is discouraged. The documentation shall include, at a minimum, the following:     Company name and address.   Two points of contact (names, titles, phone numbers and email addresses).   UEI number and CAGE Code, as registered in the System for Award Management (SAM) at http://www.sam.gov/.   Small Business designation/status under NAICS 541519 (must correlate with SAM registration):   _____ SB _____ HUBZONE _____ WOSB_____ EDWOSB_____ 8(a) _____ VOSB_____ SDVOSB_____ SDB_____LARGE BUSINESS   Existing contract vehicles relevant to this requirement (i.e. General Services Administration, Federal Supply Schedule and/or Government Wide Acquisition Contract number (GWAC).   Does the draft RFI provide sufficient detail to describe the technical/functional requirements that encompass the solution products and services to be provided under this effort?      Yes    No    If No , please provide recommendations on elements of the draft RFI that may contribute to more accurate responses.  

________________________________________________________________    CONTACT INFORMATION AND RESPONSE DUE DATE:   Submit all responses via email to Velouse.Rock@VA.gov no later than June 12, 2026, 01:00 PM EST. Include the following in the subject line of the email: RFI Response 36C10B26Q0471_Business Name.  

Additional Links:U.S Department of Veteran Affairs

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