SAM #36C10B26Q0209

Award for Nationwide VA Paging and Wireless Messaging Services (SPOK INC.)

The Department of Veterans Affairs Technology Acquisition Center has awarded SPOK INC. a contract for the continuation and renewal of external paging and wireless messaging services for VA personnel nationwide. - Government Buyer: - Department of Veterans Affairs, Technology Acquisition Center (Eatontown, NJ) - Office of Procurement, Acquisition, and Logistics - OEM and Vendor: - SPOK INC. (OEM and sole-source provider of paging and wireless messaging services) - Products/Services Requested: - Continuation of external paging services and technical support - Wireless messaging pager and beeper services, including: - Leasing of one-way and two-way messaging devices - Unlimited nationwide wireless usage plans - Comprehensive account management and technical support - Maintenance and replacement of lost or damaged devices - Shipping and return support - Maintenance of base station transmitters and radio towers - Secure web-based customer service platform for feature changes, administrative actions, reporting, and troubleshooting - Notable Requirements: - Service coverage for approximately 20,000 VA employees - Support for 81 VA Medical Centers across 26 states - Sole-source justification due to proprietary infrastructure and nationwide coverage - Uninterrupted, reliable, and time-sensitive communication is critical for VA operations - Contract Value: - Award amount is $757,256.04 - Period of Performance: - 12-month base period with two 12-month option periods (if exercised)

Description

This award continues the external paging services necessary to support reliable, time sensitive communication for VA personnel. The contractor will provide uninterrupted paging coverage and technical support in accordance with the existing requirements. This continuation ensures consistent operational readiness across supported VA program areas.

The Line Item Numbers for this effort are 0001 through 0004.

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