SAM #IHS1527555

Automated Patient Communication Platform for Wewoka Indian Health Center

The Indian Health Service (IHS), Oklahoma City Area Office, is conducting market research for an Automated Patient Communication Platform for the Wewoka Indian Health Center in Oklahoma. - Government Buyer: - Department of Health and Human Services - Indian Health Service (IHS) - Oklahoma City Area Office, Wewoka Indian Health Center - No specific OEMs or vendors are named; the opportunity is open to Indian Small Business Economic Enterprises (ISBEEs) and other small businesses, with a strong preference for Indian Economic Enterprises under the Buy Indian Act - Products and Services Requested: - Automated Patient Communication Platform Base System Server (1 unit, includes 4 telephone lines) - Additional Telephone Lines (4 units, Ctalk license and VOIP or hardware) - Prescription Inquiry and Refills via Telephone (24x7 refill request/status, transfer, reporting, custom messaging) - Prescription-specific Medication Education via Telephone (24x7, First Databank Database, auto mapping, quarterly updates) - Prescription Refill Reminders (phone/text alerts, EHR Pharmacy Package integration) - Ad hoc Communications (patient surveys, wellness messages, 24-hour turnaround) - Patient-Initiated Contact Management for Text Messaging (opt-in/opt-out, phone verification) - Base SMS Software Platform (1 unit, license for up to 250,000 texts/year) - Standard Maintenance and Support Agreement (license renewal for subsequent years) - Installation and Training Services (on-site, during business hours) - Maintenance and Support Services (software/hardware support, help desk, remote VPN support) - Notable Requirements: - System must interface with VoIP and electronic health records (EHR) - Section 508 accessibility compliance required - Hardware, software, installation, training, and ongoing support must be provided - SMS platform must support up to 250,000 texts per year - Maintenance includes hardware replacement within one business day and remote support - Period of Performance: - 12-month base year with four 12-month option years - Place of Performance: - Wewoka Indian Health Center, 36640 Hwy 270, Wewoka, OK 74884

Description

This is a Sources Sought notice. This is NOT a solicitation for proposals, proposal abstracts, or quotations. Pursuant to 48 CFR Part 326, Subpart 326.603-3 and IHM 5.5-6, Indian Health Service must use the negotiation authority of the Buy Indian Act, 25 U.S.C. 47, to give preference to Indian Economic Enterprises (IEE) whenever the use of that authority is authorized and practicable. The Government is seeking to identify Indian Small Business Economic Enterprises (ISBEEs) capable of performing the below Indian Health Services (IHS) requirement. Any vendor responding to this notice should submit their capability statement as well as the Buy Indian Act Indian Economic Enterprise Representation Form (attached). Instructions for submission are outlined below. Indian Small Business Economic Enterprises (ISBEEs) and other small business are highly encouraged to respond to this notice. However, firms should understand that generic capability statements are not sufficient for effective evaluation of their capacity and capability to perform the work required. Responses must directly demonstrate the company’s capability, experience, and ability to provide Automated Patient Communication Platform for the Wewoka Indian Health Center. The Government requests interested parties submit a written response to this notice, which includes: a. Company Name. b. Company Socioeconomic Status. c. Company System for Award Management (SAM) Unique Entity Identifier (UEI) number. d. Company point of contact, mailing address, and telephone number(s), and website address e. Name, telephone number, and e-mail address of a company point of contact who has the authority and knowledge to clarify responses with government representatives. f. DUNS Number: g. Cage Code: h. Tax ID i. Date submitted. j. Applicable company GSA Schedule number or other available procurement vehicle. k. Company’s System for Award Management (SAM) registration status. All respondents must register on the SAM located at http://www.sam.gov/. l. Submit Indian Health Service Buy Indian Act Indian Economic Enterprise Representation Form (attached) Disclaimer and Important Notes. This notice does not obligate the Government to award contract. Any information provided by industry to the Government as a result of this sources sought synopsis is strictly voluntary. Responses will not be returned. No entitlements to payment of direct or indirect costs or charges to the Government will arise as a result of contractor submission of responses, or the Government's use of such information or otherwise pay for the information provided in response. The Government reserves the right to use information provided by respondents for any purpose deemed necessary and legally appropriate. Any organization responding to this notice should ensure that its response is complete and sufficiently detailed to allow the Government to determine the organization’s qualifications to perform the work. Respondents are advised that the Government is under no obligation to acknowledge receipt of the information received or provide feedback to respondents with respect to any information submitted. After a review of the responses received, a pre-solicitation synopsis and solicitation may be published on a government GPE. However, responses to this notice will not be considered adequate responses to a solicitation. Confidentiality. No proprietary, classified, confidential, or sensitive information should be included in your response. The Government reserves the right to use any non-proprietary technical information in any resultant solicitation(s).

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