British Columbia BCBid #229866

BC Transit Contact Center Modernization with Microsoft Dynamics 365

BC Transit is seeking a partner to modernize and transform its Victoria Contact Center, focusing on Microsoft Dynamics 365 Contact Center implementation. - Government Buyer: - BC Transit (Canada) - OEMs Highlighted: - Microsoft (Dynamics 365, Azure) - Products/Services Requested: - Modernization and transformation services for the Victoria Contact Center - Implementation of Microsoft Dynamics 365 Contact Center - CRM and omnichannel communication solutions - Telephony modernization - Azure services (including storage and Azure Communication Services) - Privacy and security enhancements - Migration of legacy data - Operational process transformation - Unique/Notable Requirements: - Emphasis on full modernization using Microsoft Dynamics 365 and Azure - Migration of existing legacy data and systems - Integration of omnichannel and telephony capabilities - Focus on privacy, security, and operational transformation - No specific product part numbers or quantities are listed - Detailed requirements are available in the attached RFP document

Description

BC Transit is seeking a qualified and experienced vendor to deliver the full modernization and transformation of the Victoria Contact Center using Dynamics 365 Contact Center. This includes implementing Microsoft Dynamics 365, CRM, omnichannel communication, telephony modernization, Azure storage, ACS, Privacy, Security, and migration of legacy data and operational process transformation. The opportunity involves a comprehensive modernization of the Victoria Contact Center using Microsoft Dynamics 365 and related technologies. All responses and questions should be submitted via the specified portals and contact points.

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