SAM #36C26226Q0841

Comprehensive Support Services for STRAX, Hiperwall, and AV Systems at Greater Los Angeles VA Healthcare System

This opportunity seeks comprehensive support services for advanced Audio-Visual (AV) systems at the Greater Los Angeles VA Healthcare System. - Government Buyer: - Department of Veterans Affairs, Veterans Integrated Service Network (VISN 22), Network Contracting Office (NCO) 22 - Contracting office located in Tucson, AZ - OEMs and Vendors: - Hiperwall (OEM) - STRAX Intelligence (OEM) - AVIXA (certification required) - Pakedge (certification required) - Crestron Electronics (certification required) - Autel Robotics (certification required) - Dejero Labs (certification required) - Products/Services Requested: - Onsite and remote support for STRAX, Hiperwall, and AV systems - Includes user training, system maintenance, 24/7/365 remote and onsite support, emergency response, and hardware maintenance - Support for teleconferencing and large events - Custom wiring diagrams for the Simulation Center - Emergency repair services - CyberIQ installation and support (device discovery, video management, anomaly detection, automated trust scoring, and 24/7/365 support) - Unique/Notable Requirements: - Contractors must hold certifications in STRAX Intelligence, Hiperwall, AVIXA, Pakedge, Crestron Electronics, Autel Robotics, and Dejero Labs - Services must cover both software and hardware maintenance, including field exercises and emergency response - Support is required for multiple rooms and simulation centers within the VA West Los Angeles campus - Firm-fixed price contract with a base year and four one-year option periods - Place of Performance: - Greater Los Angeles VA Healthcare System, 11301 Wilshire Blvd., Los Angeles, CA 90073 (multiple buildings and rooms) - Contracting Office: - NCO 22 - Network Contracting, 3601 S. 6th Avenue, Tucson, AZ 85723

Description

Greater Los Angeles VA Healthcare System has a requirement for the STRAX/Hiperwall/Audio Visual (AV) Support services in accordance with the statement of work listed in this solicitation.

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