Illinois BidBuy #27-420DCEO-COMMA-B-52572

Illinois DCEO Call Center Services Renewal for Energy Assistance Applicants

The Illinois Department of Commerce and Economic Opportunity (DCEO) is seeking a one-year renewal contract for call center services to assist energy assistance applicants. - Government Buyer: - Illinois Department of Commerce and Economic Opportunity (DCEO), Springfield, IL - Products/Services Requested: - Call center services for energy assistance applicants - NIGP code: 91520 (Call Center Services) - Quantity: 1 (service contract) - Unique or Notable Requirements: - BEP/VBP participation goal of 4% - This is the final renewal (2 of 2) for the contract period - Not set aside for small businesses - OEMs and Vendors: - No specific OEMs or vendors are named in the solicitation - Place of Performance: - 1011 S Second St, Springfield, IL (DCEO office)

Description

This solicitation is for the renewal of call center services for energy assistance applicants for the period from September 5, 2026, to September 4, 2027. The service is provided by the CEO - Commerce and Economic Opportunity agency located in Springfield, Illinois. The procurement is a renewal type with a BEP/VBP participation goal of 4%. This opportunity is not set aside for small businesses.

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