District of Columbia Cobblestone Systems #CFOPD-26-C-037

Award for Zendesk Enterprise Suite Licenses and Support Services

The District of Columbia Office of the Chief Financial Officer (OCFO), through its Office of the Chief Information Officer (OCIO), has awarded a contract for Zendesk Enterprise Suite licenses and support services to MVS Inc.
- Government Buyer:
- District of Columbia Office of the Chief Financial Officer (OCFO)
- Office of the Chief Information Officer (OCIO)
- Office of Contracts
- OEM Highlighted: Zendesk
- Vendor Awarded: MVS Inc.
- Products Requested:
- Zendesk Enterprise Suite licenses for a minimum of 130 and a maximum of 200 agents
- Priced at $144.90 per agent per month
- Implementation includes transfer or continuation of existing tenant configuration and data without service disruption
- Zendesk Assist Admin resources (1 to 2, each at 28 hours per month, $5,589.90 per month)
- Services Requested:
- Comprehensive support, maintenance, and technical services for Zendesk Enterprise Suite
- Ensures sustained and enhanced service management operations for OCFO
- Contract Structure:
- Indefinite Delivery Indefinite Quantity (IDIQ)
- Total not-to-exceed value: $481,917.60 per year
- Base period of one year with two one-year option periods
- Notable Requirements:
- Continuity of service and data migration for existing Zendesk tenant
- Price reasonableness and adherence to sound business practices
- Place of Performance:
- 1100 4th Street, SW, Suite E610, Washington, DC 20024 (Office of Contracts)
- 1101 4th Street, SW, Suite W350, Washington, DC 20024 (Office of Chief Information Officer)

Description

The District of Columbia Office of the Chief Financial Officer, Office of Contracts, on behalf of the Office of the Chief Information Officer (OCIO), requires the Contractor to provide implementation of Zendesk Enterprise Suite licenses including all associated support services, maintenance provisions, and technical capabilities necessary to sustain and enhance the OCFO's service management operations. The contract includes two option periods of one year each, with no options exercised yet. The contract term starts on May 22, 2026, and ends on May 21, 2027. The contractor for this contract is MVS Inc.

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