Wisconsin Vendornet Platform #2615

Comprehensive On-Site IT Support Services for Kenosha Joint Services Public Safety Agencies

Kenosha Joint Services, through the Kenosha County Purchasing Division, is seeking a contractor to provide comprehensive on-site IT support services for multiple public safety agencies. - Government Buyer: County of Kenosha, Kenosha Joint Services, Purchasing Division - Scope of Services: - Full-spectrum IT support including management, desktop application support, server and network administration, cybersecurity, helpdesk, email and Active Directory management, system security (firewalls, backup), project management, and procurement of IT hardware/software - Support for mission-critical systems such as Tyler Technologies Public Safety Software and 911 systems - Staffing requirement: At least four full-time equivalents, including one IT Manager/Software Application Analyst and three additional specialized IT staff (roles may include Systems Administrator, Database Administrator, Project Manager, Network Administrator, Helpdesk Support) - Personnel must be cross-trained on Tyler Technologies Public Safety Software to ensure 24/7/365 support - Ongoing, on-site presence at multiple Kenosha County facilities - Notable Requirements: - Direct coordination with Kenosha County Sheriff's Office, Kenosha Police Department, Kenosha Fire Department, and Kenosha County Municipal Fire Departments - Routine maintenance, upgrades, and life cycle management of computer equipment - Liaison with software vendors and evaluation of new technologies - OEMs and Vendors: - Tyler Technologies (for Public Safety Software) is specifically mentioned as a critical system to be supported - No other OEMs or hardware/software vendors are named in the solicitation - Period of Performance: - Initial contract term of three years, with three optional one-year renewals - Places of Performance: - Kenosha County Safety Building (Kenosha Joint Services facilities) - Fleet Maintenance Department - Off-site communications backup center at Kenosha County Center - Kenosha County Administration Building (for meetings and administration)

Description

Kenosha Joint Services, through the Kenosha County Purchasing Division, is soliciting proposals from qualified individuals and/or organizations to provide on-site Information Technology support services. The scope includes IT management, desktop support, hardware/software management, network and systems administration, cybersecurity, help desk, email, Active Directory, system security, backup, project management, and procurement of IT hardware and software. The contractor will support multiple agencies including Kenosha County Sheriff's Office, Kenosha Police Department, Kenosha Fire Department, and Kenosha County Municipal Fire Departments. The service aims to maintain and enhance IT effectiveness, minimize support costs, and maximize return on investment.

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