California eProcure #FTB-2627-00076

California Franchise Tax Board Genesys Software Subscription and Support Services Procurement

The California Franchise Tax Board (FTB) is seeking to renew and procure Genesys software subscriptions and application support services for its Enterprise Service Platform II Contact Center Platform (CCP). - Government Buyer: - State of California Franchise Tax Board, Technology Services Division - Original Equipment Manufacturer (OEM): - Genesys - Products Requested: - Renewal and new licenses for Genesys Engage On Premise Base Package (PEP-D-BASEPACKAGE-NR) - Multiple Genesys Engage On Premise modules, including: - Customer Experience Insights (3GP84586ACAA-SUB) - Workforce Management (3GP20738ACAA-SUB) - Inbound Voice (All T-servers) (3GP21289ACAA-SUB) - HA - Voice (3GP08816ACAA-SUB) - Outbound Voice (3GP08809ACAA-SUB) - CPD/ASM (3GP21282ACAA-SUB) - Proactive Contact-Voice w/ Genesys CPD (3GP08825ACAA-SUB) - Proactive Contact - E-mail/SMS (3GP08822ACAA-SUB) - Genesys Voice Platform (3GP21277ACAA-SUB) - HA - Genesys Voice Platform (3GP21251ACAA-SUB) - Recording Connector (3GP21312ACAA-SUB) - Universal SDK (3GP88466ACAA-SUB) - Lab/test environment licenses for all major modules - Quantities range from 1 to 1203 per line item - Services Requested: - Up to 100 hours of professional application support services from a Genesys value-added reseller (not to exceed $20,000) - Services include 24/7 remote support, software updates, impact assessments, and design/configuration support - Unique Requirements: - Genesys-certified consultants required for professional services - Compliance with accessibility standards and confidentiality - Integration with Qfiniti and Mindful Callback software - Place of Performance: - Franchise Tax Board, PO Box 2086 MS A374, Rancho Cordova, CA 95741-2086 - Contract Term: - One-year period for annual software subscriptions and professional services

Description

The California Franchise Tax Board (FTB) is seeking to contract with a vendor to renew and procure various Genesys Software Subscriptions and Application Support Services, including Professional Services, in support of FTB's Enterprise Service Platform II Contract Center Platform (CCP). The solicitation includes instructions for submitting firm quotations and outlines the bidding steps and key action dates. The contract award will be based on the lowest net cost meeting all requirements. The solicitation is open to the public and not limited to vendors on any California Statewide Contracts.

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