California eProcure #IFB FTB-2627-106

California Franchise Tax Board: Annual Maintenance & Support for iCapture, Tangent, and IBML Scanning Systems

The California Franchise Tax Board (FTB) is seeking bids for annual maintenance and support services for its document capture and scanning systems. - Government Buyer: - California Franchise Tax Board (FTB) - Procurement Official: Tommy Yu - OEMs and Vendors: - iCapture (document capture software) - Tangent (Deposit21 software) - IBML (Fusion Scanners and SoftTrac Capture Suite) - Deposit21 (third-party check processing software) - Products and Services Requested: - Maintenance and support for iCapture software (production and non-production systems) - State and federal forms processing - Includes software updates, patches, and fixes - Support hours: 8:00 a.m. to 6:00 p.m. PT, Monday–Friday - Maintenance and support for Tangent Deposit21 software - Support hours: 6:30 a.m. to 3:00 p.m. PT, Monday–Friday - Maintenance and support for IBML Fusion Scanners (hardware and software) - Nine (9) scanners plus iCapture data modules - Includes SoftTrac Capture Suite, database, and scan jobs - Peak season (1 month): expanded support hours and 2-hour response time - Non-peak season (11 months): standard support hours and 2-hour response time - Preventative and remedial maintenance, parts replacement, and extended warranty - Maintenance and support for Deposit21 third-party software - Unanticipated tasks (engineering or other services), billed hourly, capped at 5% of total contract value - Notable Requirements: - Compliance with California accessibility, confidentiality, and security laws - Defined support hours and response times, especially during tax season - Electronic bid submission required - Small business and DVBE preferences apply - Period of Performance: - One-year contract, with maintenance/support generally from July 1, 2026, to June 30, 2027 - Some federal forms processing support from January 1, 2027, to June 30, 2027 - Place of Performance: - Franchise Tax Board, PO BOX 2086, Rancho Cordova, CA 95741-2086

Description

The California Franchise Tax Board (FTB) is seeking to contract with a vendor to renew maintenance and support for iCapture and Tangent software as well as IBML Scanner hardware. The solicitation requires electronic bid submissions by June 5, 2026, at 5:00 PM Pacific Time. The award will be made to the responsive, responsible bidder with the lowest net cost meeting all requirements. The contract term for maintenance and support is from July 1, 2026, to June 30, 2027.

View original listing