SAM #75N98026Q00431

On-Demand Technical Support for Metabolic Suites and Sensors at NIH

The National Institutes of Health (NIH), Office of Logistics and Acquisition Operations (OLAO), is seeking a vendor to provide comprehensive on-demand support for metabolic suites and associated sensors at its Bethesda, MD facility. - Government Buyer: - Department of Health and Human Services (HHS) - National Institutes of Health (NIH) - Office of Logistics and Acquisition Operations (OLAO) - Products/Services Requested: - Up to 400 hours of on-demand technical support for metabolic suites and wearable sensors - Includes maintenance and repair of hardware - Software updates and upgrades - Data analysis consultation and customized data processing pipelines - Equipment calibration and validation testing - Training for NIH staff - Timely response required (within one week of request) - Vendor must provide and deliver necessary hardware/software components for repairs - Unique/Notable Requirements: - Support must cover both hardware and software aspects - Vendor responsible for shipping and delivery of components - Customization of data processing and validation testing required - All work performed on-site at NIH Bethesda - No specific OEMs or vendors are named in the solicitation - Firm fixed price contract for a one-year period

Description

                                               Specifications and Requirements

Laboratory requires on demand support for repairs, maintenance, upgrades, and specialized data processing for the metabolic suites and associated sensors. On demand for technical support for up to 400 hours. POP 09/01/2026 to 08/31/2027

Provide maintenance and repair for all hardware associated with the metabolic suites on an on-demand basis 

Provide software updates and upgrades needed to incorporate new hardware and improve performance 

Advise on best use of calorimeter hardware, data analysis, and wearable sensors for specific clinical protocols 

Advise on best data analysis methods for calorimeter and wearable sensor protocols 

Customize data processing pipeline for metabolic suite and wearable sensor measurements 

Perform equipment calibrations for metabolic suites as needed    

5.0   Task Areas:  

5.1      Task Area 1 – delivery timelines 

Work is performed in an on-demand basis and completed in a timely manner. The vendor shall initiate work as soon as possible, but no later than one week, after a request is made. 

5.2      Task Area 2 - shipping instructions 

Vendor shall be responsible for ordering and ensuring delivery of all necessary components to complete the on-site repairs and/or maintenance.  

5.3      Task Area 3 - Installation requirements 

Additional hardware components, software updates, and data analyses shall be provided by the vendor as needs arise.  

5.4      Task Area 4 - software, warranty, maintenance requirements 

Vendor shall provide the necessary software upgrades to existing system to incorporate new sensors or analyses. Vendor shall conduct validation testing/tuning and maintenance of the system on an on-demand basis. 

5.5      Task Area 5 – training requirements 

Vendor shall provide training on any updated software or hardware as needed by the Human Energy and Body Weight Regulation Core staff. 

6.0       PURCHASE ORDER TYPE 

This purchase order will be a firm fixed price.  

7.0       PERIOD OF PERFORMANCE 

Period of Performance: 09/01/2026 – 08/31/2027 

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