SAM #HT941026R2001

DHA Seeks IRMAC Services for Military Treatment Facilities in Hawaii and Pacific Northwest

The Defense Health Agency (DHA) is seeking a contractor to provide Integrated Referral Management and Appointing Center (IRMAC) services for Military Treatment Facilities (MTFs) in Hawaii and the Pacific Northwest. - Government Buyer: - Defense Health Agency (DHA), Healthcare Contracting Division-West (HCD-W), Defense Health Network Indo-Pacific - Scope of Services: - Centralized Patient Appointing Services (PAS): - Appointment scheduling, eligibility verification, rescheduling/cancellation, outbound calls for specialty appointments, and call center operations using MHS GENESIS - Referral Management Services (RMS): - Disposition and routing of specialty referrals, tracking status, and ensuring timely processing per DHA standards - Clear and Legible Reporting (CLR): - Accountability for clinical documentation from civilian providers, uploading reports into electronic health records, and provider communication - Contract Manpower Reporting - Key Requirements: - Services delivered via phone and electronic communication from a location within 25 miles of any U.S. Military Treatment Facility - Compliance with DHA policies, HIPAA, and security requirements - Performance metrics and reporting required - 8(a) small business set-aside - Locations (Place of Performance): - Tripler Army Medical Center, Schofield Barracks, Joint Base Pearl Harbor-Hickam, Naval Health Clinic Hawaii Pearl Harbor, Marine Corps Air Station Kaneohe Bay, Madigan Army Medical Center, Naval Health Clinic Bremerton, Naval Health Clinic Oak Harbor, Presidio of Monterey, and other MTFs in Hawaii and the Pacific Northwest - No specific OEMs or commercial vendors are named in the solicitation - Period of performance includes a base period and five option years, with possible six-month extension

Description

Defense Health Agency Contracting Activity (DHACA) Healthcare Contracting Division-West (HCD-W) intends to award a single contract for the Integrated Referral Management and Appointing Center (IRMAC) requirement to the Offeror whose proposal represents the best value after evaluation in accordance with the factors in this solicitation. This solicitation is 8(a) set-aside. Offerors must be eligible to receive an 8(a) contract at the time of award, estimated as 17 August 2026, as determined by the Small Business Administration. Offerors that have graduated from the 8(a) Program are not eligible for award of a contract resulting from this solicitation. The North American Industry Classification System (NAICS) Code for this procurement is 621999, with a corresponding size standard of $20.5 million. The Service Code is Q701. This solicitation incorporates provisions and clauses by reference. The full text of provisions and clauses may be accessed electronically at www.acquisition.gov. This requirement is for non-personal services. The contract awardee shall provide IRMAC services via centralized Patient Appointing Services (PAS), Referral Management Services (RMS), and Clear and Legible Report accountability Services (CLR) for Defense Health Network Indo-Pacific Military Treatment Facilities (MTF) in Hawaii and the Pacific Northwest (Pacific). Operational principles, practices, policies and performance will be in accordance with current Defense Health Agency (DHA) directives, guidelines, policies and standard business rules applying to appointing, referral management, and CLR services. The contract awardee shall be responsible for the entire scope of the contract in accordance with (IAW) the Performance Work Statement (PWS). Place of Performance: To Be Determined, services shall be provided via phone and electronic communication mediums from a location within 25 miles of any Military Treatment Facility within the United States. Period of Performance: • Base Period: 30 September 2026 – 29 December 2026 • Option Period 1: 30 December 2026 – 29 December 2027 • Option Period 2: 30 December 2027 – 29 December 2028 • Option Period 3: 30 December 2028 – 29 December 2029 • Option Period 4: 30 December 2029 – 29 December 2030 • Option Period 5: 30 December 2030 – 29 June 2031 (52.217-8 Extension)

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