Ohio Procurement Portal #SRC0000039477

Ohio AGO solicits renewal of GoToAssist and GoToMyPC remote support services

The Ohio Attorney General's Office (AGO) Information Technology Services division is seeking bids for the renewal of remote support and access software subscriptions. - Government Buyer: - AGO474000 Information Technology Services (JRST14), under AGO Information Technology, Columbus, Ohio - OEMs and Vendors: - GoToAssist (also known as RescueAssist) and GoToMyPC, both manufactured by LogMeIn (now GoTo) - Products/Services Requested: - 23 units of GoToAssist Remote Support Service (subscription) - 11 units of GoToMyPC Corporate Service (subscription) - (Line items show 10 + 1 units, totaling 11) - Purpose and Use: - Enables Client Services staff to remotely access and support devices not on the network - Notable Requirements: - One-year subscription term for all services - Award will be made to the lowest responsive and responsible bidder - No set-aside or special eligibility requirements - Opportunity is open for public bidding

Description

This solicitation is for the renewal of GoToAssist/RescueAssist services, allowing each member of Client Services to have their own account for remote support. The service enables the team to remotely access devices not on the network to perform support functions, improving service speed and customer service. The contract is for one year and includes GoToAssist Remote Support Service and GoToMyPC Corporate Service with specified quantities and delivery dates. The procurement process is based on the lowest responsive and responsible bid.

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