Forecast of ED Contract Opportunities #FY26-AP-3391

Federal Student Aid BPO/Servicer Contact Center Services Procurement

The Department of Education's Federal Student Aid (FSA) office is seeking to acquire BPO/Servicer Contact Center services to support its operations. - Government Buyer: - Department of Education - Sub-agency: Federal Student Aid (FSA) - Products/Services Requested: - Business Process Outsourcing (BPO) and contact center services - No specific product line items, part numbers, or purchase quantities specified - OEMs and Vendors: - No specific Original Equipment Manufacturers (OEMs) or vendors are named in the notice - Notable Requirements: - Opportunity is classified under NAICS code 541519 (Other Computer Related Services) - Estimated contract value is between $1 million and $5 million - Contract type is TSKORC (Task Order Contract) - Competition type is not yet determined - No unique technical or operational requirements are detailed in the notice

Description

This is a new procurement requirement for a BPO/Servicer Contact Center under the NAICS code 541519 (Other Computer Related Services). The contract type is TSKORC, and the estimated contract value is between $1 million and $5 million. The type of competition has not yet been determined, and the target award quarter is Q2. The contracting and funding office is the Federal Student Aid (FSA).

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