CanadaBuys #qc20141616

After-hours Call Center Services for SHDM Residential Tenants

SHDM is seeking a provider for after-hours call center services to support tenants in its residential sector: - Government buyer: - Société d'habitation et de développement de Montréal (SHDM) - Procurement managed by SHDM Approvisionnement - Services requested: - After-hours call center services for SHDM residential tenants - Provider will respond to tenant calls outside SHDM office hours - Objective is to assist tenants and minimize bodily or material damage - Contract details: - Estimated duration: 24 months - Open for competitive bidding; no specific OEMs or vendors named - Place of performance: - Services to be delivered in Montréal - No specific products, part numbers, or OEMs are identified in the notice

Description

The mandate is to obtain the services of a call center to respond to tenant calls outside of SHDM office hours to assist them and reduce bodily or material damage. The contract duration is estimated to be 24 months. The procurement method is competitive open bidding, and the opportunity is available in Montréal. The contracting authority is SHDM Approvisionnement under Société d'habitation et de développement de Montréal.

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