San Diego County Ivalua #13120

San Diego Sheriff's Office Seeks Microsoft Unified Support Services for SD-LECC

The County of San Diego Sheriff's Office is seeking Microsoft Unified Support Services to enhance IT operations at the San Diego Law Enforcement Coordination Center (SD-LECC): - Government Buyer: - County of San Diego, Department of Purchasing and Contracting, on behalf of the Sheriff's Office - Managed by Jack Leedham, Procurement Contracting Specialist - OEM Highlight: - Microsoft is the specified Original Equipment Manufacturer (OEM) for all support services - Vendors: - Microsoft (OEM); resellers may participate but must provide Microsoft Unified Support - Products/Services Requested: - Microsoft Unified Support Services, including: - On-demand enterprise advisory support - Cloud platform issue resolution (Azure IaaS focus) - Technical assessments and setup/configuration services - Training and knowledge development - Online support portal access - Reactive support management and service delivery management - Dedicated account management and onsite visits - Access to webcasts and high-touch support engagements - Notable product line items: - 125 hours of Azure IaaS Support Technology Advisor - Six onsite visits by Azure Support Technology Advisor - Unified Support Base with critical severity response times - Unique/Notable Requirements: - Support must cover SD-LECC operations and comply with federal/state confidentiality and ethical standards - Services must include both proactive and reactive support, with defined severity response times - Dedicated account management and onsite technical workshops are required - Electronic submission via BuyNet is mandatory, with alternatives only if necessary - Period of Performance: - Initial base period through May 31, 2027, with two one-year option periods and possible short-term extensions - Place of Performance: - San Diego Law Enforcement Coordination Center (SD-LECC), San Diego, CA - Contracting office and invoicing address in San Diego, CA

Description

The County of San Diego is seeking quotes from firms interested in providing Unified Support Services. The contract term is anticipated to be an initial base period through May 31, 2027, with two one-year option periods. The solicitation is posted on the County's official BuyNet website, and all questions and quotes must be submitted through this platform. The Contracting Officer for this solicitation is Jack Leedham, Procurement Contracting Specialist. The schedule includes a question submission deadline of May 19, 2026, and a quote submission deadline of May 26, 2026.

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