SAM #W9124C-26-Q-A012

Technical Support Services and Rugged Equipment for Soldier Monitoring System (SMS)

This opportunity seeks technical support services and rugged equipment for the Soldier Monitoring System (SMS) at Fort Jackson, South Carolina. - Government Buyer: - Mission Installation Contracting Command (MICC) – Fort Jackson, United States Army Drill Sergeant Academy (USADSA) - OEMs and Vendors: - Sigma (manufacturer of Sigma 5 wearable tracking device) - Getac (manufacturer of S410 Rugged Laptop and ZX70 Rugged Tablet) - Products Requested: - Sigma 5 Wearable Tracking Device - Multi-band GNSS, LTE CatM1 + NB-IoT, redundant GPS - MIL-STD/IP68 ruggedization, environmental sensors (altimeter, accelerometer, shock, vibration, temperature) - Up to 6 weeks battery life, wireless charging, BLE + GPS, LoRa network - Getac S410 Rugged Laptop - 13th Gen Intel Core i5/i7, sunlight-readable display, MIL-STD-810H/IP53 certified - Windows 11 Pro, up to 64GB DDR5 memory, PCIe NVMe SSD, Thunderbolt 4, optional NVIDIA graphics - Getac ZX70 Rugged Tablet - Qualcomm Snapdragon 660, Android 10 OS, MIL-STD-810H/IP67 certified - 7" sunlight-readable touchscreen, optional barcode/RFID readers - Services Requested: - Technical support for SMS including system configuration, integration, troubleshooting, data reporting automation, dashboard support, software updates, cybersecurity compliance, help desk/user support, and training for government personnel - User administration, database/web services, customer support, program/project management, and training certifications - Unique/Notable Requirements: - Environmental ruggedization and compliance with military standards (MIL-STD/IP68/IP67/IP53) - Real-time geo-tracking, automated alerts, and advanced sensor capabilities - Vendors proposing "equal" products must provide full technical specifications, side-by-side comparisons, photos, ruggedization and sensor evidence, battery performance data, and relevant certifications - Place of Performance and Delivery: - Fort Jackson, South Carolina (including Building 9574 Marion Ave and BLDG 4340 Magruder St) - Columbia, SC 29207 - No specific part numbers or quantities provided; vendors must support delivery, installation, configuration, and training onsite.

Description

1. Purpose

The Mission Installation Contracting Command (MICC) at Fort Jackson is conducting market research to identify qualified sources capable of providing technical support services, data reporting automation, and brand‑name or equal equipment in support of the Soldier Monitoring System (SMS). 

This Request for Information (RFI) is not a solicitation for proposals, quotations, white papers, or solutions, and it does not obligate the Government to acquire any products or services. This RFI is issued solely for planning and market research purposes.

The purpose of this RFI is to obtain information, conduct market research, assess technical viability, and explore industry capabilities to inform future requirements and acquisition strategies for the Soldier Monitoring System (SMS) effort described below. Your response to this RFI will be treated as information only.

All costs incurred in responding to this RFI are solely at the respondent’s expense. No entitlement to payment of direct or indirect costs or charges by the Government will arise as a result of submitting a response to this announcement or from the Government’s use of any information submitted.

Information provided by industry will support the Government in requirements prioritization, acquisition strategy development, and the refinement of the Statement of Work/Statement of Objectives and performance specifications.

Interested parties are responsible for properly marking proprietary or competition‑sensitive information contained in their response. Proprietary information, if any, shall be minimized and MUST BE CLEARLY MARKED. The Government will not release any information marked with a proprietary legend to firms, agencies, or individuals outside the Government without written permission in accordance with the marking legend.

RESPONDENTS MUST NOT INCLUDE CLASSIFIED INFORMATION IN THEIR RESPONSE TO THIS RFI.

Foreign‑owned, controlled, or influenced firms are advised that security restrictions may apply and may preclude their participation in future phases of this effort.

2. Background

Military training environments contain significant and inherent risks, including terrain hazards, extreme weather, wildlife, and other environmental factors. Over the past several years, these hazards have contributed to multiple serious injuries and fatalities during training events.

In response to a Soldier fatality during a land navigation exercise, the Vice Chief of Staff of the Army (VCSA) directed the development of a persistent, real‑time monitoring capability. The Soldier Monitoring System (SMS) was created to provide:

Real‑time geo‑tracking Automated no‑motion alerts Boundary breach alerts Soldier‑initiated emergency alerts (SOS) Data reporting and analytics to support risk mitigation

USADSA requires technical support services, system sustainment, and compatible hardware to ensure continuous operation of SMS across training environments.

3. Required Capabilities

A. Hardware / Equipment Requirements (Brand‑Name or Equal)

The Government has identified the following brand‑name or equal items as part of the SMS ecosystem:

Sigma 5 Wearable Tracking Device (See attached salient characteristics) Key features include:

<ul>
    <li>Multi‑band GNSS</li>
    <li>Multi‑carrier LTE CatM1 + NB‑IoT</li>
    <li>Redundant GPS systems</li>
    <li>IP68, MIL‑STD‑810, MIL‑STD‑883H</li>
    <li>6‑week battery life</li>
    <li>Environmental sensors (altimeter, accelerometer, shock, vibration, temperature)</li>
</ul>
</li>
<li><strong>Getac S410 Rugged Laptop</strong> (See attached salient characteristics) Used for system monitoring, data processing, and command‑center operations.</li>
<li><strong>Getac ZX70 Rugged Tablet</strong> (See attached salient characteristics) Used for mobile field monitoring and real‑time tracking.</li>

Brand‑Name or Equal Requirements

If proposing equal products, vendors must provide:

Full technical specifications Side‑by‑side comparison with the salient characteristics Photos of the proposed equipment Evidence of environmental ruggedization (MIL‑STD, IP ratings) Evidence of GPS, LTE, BLE, and sensor capabilities Battery performance data Certifications (e.g., FIPS, cybersecurity, RF compliance)

B. Technical Support Services

System configuration, integration, and troubleshooting Data reporting automation and dashboard support Software updates, patches, and cybersecurity compliance Help desk and user support Training for government personnel

4. Vendor Response Questions

*******See attached Vendor Response Questions********

5. Requested Submission Format

Vendors shall submit:

Company name, CAGE code, UEI Point of contact information Technical capability statement Completed responses to all questions Product brochures, photos, and spec sheets Commercial price lists Delivery timelines Any existing contract vehicles (GSA, SEWP, CHESS, etc.)

Interested parties may submit responses to keishawna.s.jenkins.civ@army.mil and Cc tequlia.d.holmes.civ@army.mil

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