Opportunity
Georgia Procurement Registry #RP020-26
Annual IT Hardware and Peripheral Maintenance for Gwinnett County
Posted
May 20, 2026
Respond By
June 10, 2026
Identifier
RP020-26
NAICS
811212
Gwinnett County is seeking a qualified service provider for annual maintenance of its IT hardware and peripheral devices. - Government Buyer: - Gwinnett County Board of Commissioners, Department of Information Technology - OEMs (Original Equipment Manufacturers) specified: - Apple - Dell - Epson - HP (Hewlett-Packard) - IBM - Lexmark - Microsoft - Panasonic - Ricoh - Products/Services Requested: - Annual maintenance for a broad range of devices, including: - Desktops, laptops, ruggedized and tablet computers - Printers, plotters, scanners - Storage arrays, servers - Mobile Data Terminals (MDTs) - Peripheral devices - Preventative maintenance, especially for printers - On-site support with a guaranteed response time of four hours or less - All-inclusive pricing (parts, labor, travel) - Unique/Notable Requirements: - Service provider must have local staff (preferably Atlanta-based) - Must provide service reports and escalation procedures - Continuous effort required until issue resolution - Evidence of staff training for all listed OEMs and device types - Must meet specific insurance requirements - Service covers all county facilities and requires comprehensive support for a diverse IT environment.
Description
The Gwinnett County Board of Commissioners is soliciting competitive sealed proposals from qualified service providers for the maintenance of computers, printers, scanners, servers, and peripheral devices on an annual contract for the Department of Information Technology. The service provider will maintain all such equipment on a countywide basis. The contract includes support requirements such as providing service reports, escalation procedures, local staff availability, and a guaranteed on-site response time of four hours or better. Proposals must be submitted by June 10, 2026, and must include insurance requirements and evidence of training for servicing various device types and manufacturers.