Broward College Demandstar #ITN-2023-055-TP-0-2023/OA

Broward College Solicits Cloud-Based Contact Center as-a-Service (CCaaS) Solution

Broward College is seeking proposals for a modern, cloud-based Contact Center as-a-Service (CCaaS) solution to enhance its customer service operations. - Government Buyer: - Broward College (Procurement Office) - Products/Services Requested: - Cloud-based Contact Center as-a-Service (CCaaS) platform - No specific part numbers or quantities provided - OEMs and Vendors Mentioned: - Genesys - Bright Pattern - Comm100 - Talkdesk - Verizon - Windstream Communications - Lumen Technologies - Anthology - AnswerNet - Arise Virtual Solutions Inc. - Atento - Inktel Contact Center Solutions - Kyndryl Inc - World Wide Technology, LLC - Unique or Notable Requirements: - Solution must meet defined performance metrics and service quality standards - Vendors must provide a comprehensive features checklist and accountability KPIs in their proposals - Open to a wide range of commercial CCaaS providers - Place of Performance: - Broward College, Broward County, Florida

Description

This solicitation is for providing a Contact Center as-a-Service solution utilizing state-of-the-art cloud-based technology. The service must meet key performance metrics to ensure an exceptional level of service quality. A non-mandatory pre-bid virtual conference is scheduled for August 22, 2023. The bid response deadline is October 2, 2023, at 18:30 UTC. The procurement is managed by Broward College in Broward County, Florida.

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