Gwinnett County Bids #RP020-26

Annual Maintenance of IT Equipment for Gwinnett County Government Facilities

Gwinnett County is seeking a qualified service provider for annual maintenance of over 10,000 IT devices across multiple government facilities. - Government Buyer: - Gwinnett County Board of Commissioners, Department of Information Technology - Contracting office: Gwinnett County Financial Services - Purchasing Division - OEMs and Vendors: - Original Equipment Manufacturers prominently referenced: - Hewlett-Packard (HP) - Dell - Panasonic - Microsoft - Ricoh - Epson - Kodak - Cisco Systems - Barracuda - Zebra - Source Tech - Products/Services Requested: - Maintenance of computers (desktops, laptops, tablets, ruggedized devices) - HP EliteBook, ZBook Studio, EliteDesk, Z2 Workstations - Dell 7230 Ruggedized - Panasonic Toughbook CF-33, FZ-G2 - Microsoft Surface Pro - Maintenance of printers, plotters, and scanners - HP LaserJet, HP Plotters, Ricoh IS400 series, Epson DFX series, Kodak i260, Zebra Z series, Source Tech ST9000 series - Maintenance of servers and storage arrays - Cisco UCS S3260, CPS-MSP-1RU-K9 - Barracuda BBF340a - HP G5, G7, G8, G9, G10, MSA1500 CS - Preventative maintenance services for printers and devices - On-site technical support with guaranteed 4-hour response - Monthly maintenance and KPI reporting - Unique/Notable Requirements: - Service provider must have certified technical staff and demonstrate expertise with listed OEMs - All parts, labor, and travel included in maintenance cost - Emergency replacement for outages exceeding 8 hours - Locally based support staff and facilities required - Maintenance services provided Monday–Friday, 6:00 AM–6:00 PM - Insurance requirements: A.M. Best rating of A-7 or higher - Place of Performance: - Multiple Gwinnett County government facilities in Lawrenceville, GA, including Justice and Administration Center, Government Annex, Police and Fire Headquarters, Department of Water Resources, Department of Transportation, and Park Operation Center

Description

The Gwinnett County Board of Commissioners is soliciting competitive sealed proposals from qualified service providers for the maintenance of computers, printers, scanners, servers, and peripheral devices on an annual contract for the Department of Information Technology. The service provider will maintain all such equipment on a countywide basis. The contract requires the service provider to provide timely maintenance with on-site response times of four hours or better, including parts, labor, and travel. Proposals must be submitted by June 10, 2026, and must meet insurance requirements with an A.M. Best rating of A-7 or higher.

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