Denton Ionwave #9047

City of Denton 911 PSAP Recording System RFI for Emergency Communications

The City of Denton, Texas, is seeking information from vendors for a comprehensive 911 Public Safety Answering Point (PSAP) Recording System to enhance emergency communications: - Government Buyer: - City of Denton, Technology Services Department, Purchasing Office - OEMs and Vendors: - No specific OEMs or vendors are named, but compatibility is required with: - Cisco (Unified Communications Manager) - Motorola (P25 radio systems) - Vesta (911 telephony) - Versaterm Athena (CAD platform) - Products/Services Requested: - 911 PSAP Recording System capable of recording: - 911 telephony (NG911, digital, VoIP) - Administrative phone lines - Project 25 (P25) radio communications - Integration with Versaterm Athena CAD, Cisco UCM, Vesta 911, Motorola P25, and future cloud telephony (e.g., Microsoft Teams, RingCentral, Webex) - Licensing for: - Core system functionality (1 unit) - Analog line recording (16 units) - Cisco line recording (25 units) - Motorola P25 radio line recording (52 units) - Vesta 911 line recording (32 units) - Hardware and equipment for system setup, replacement parts, and equipment upgrades - Services including: - 24/7 maintenance and technical support - Project management, implementation, and configuration - Custom API integration development - Interfaces for P25 radio, CAD, and DENCO 911 - Data migration from legacy systems - Training for City staff - Materials proposal pricing - Unique/Notable Requirements: - System must be CJIS- and HIPAA-compliant, with high availability, redundancy, and scalability - Secure, tamper-evident storage, encryption, audit logging, and multi-factor authentication - Minimum 3-year data retention period - Must support future cloud telephony platforms - The RFI may lead to a formal solicitation (RFP) - Place of Performance/Delivery: - City of Denton, Texas (primary government facility) - 901B Texas Street, 2nd Floor, Denton, TX 76209 (contracting office)

Description

The City of Denton is issuing a Request for Information (RFI) for a 911 PSAP Recording System to support the Denton Technologies Service department. The system must record 911 telephony, administrative phone lines, and Project 25 (P25) radio communications. The procurement includes providing, installing, configuring, and supporting a mission-critical recording solution that integrates with the City's existing Computer Aided Dispatch (CAD) platform. The system must ensure reliability, evidentiary integrity, regulatory compliance, and scalability. The RFI may lead to a future formal solicitation through a Request for Proposal.

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