SAM #N0018926QD106

Navy Solicitation for NICE inContact SaaS Licenses and Chat Services

This procurement opportunity is for NICE inContact software licenses to support the Navy Recruiting Command's digital engagement mission. - Government Buyer: - Department of the Navy, Navy Recruiting Command (NRC), Communications and Information Technology Department, N6 - Contracting managed by NAVSUP Fleet Logistics Center Norfolk - OEM Highlight: - NICE inContact is the sole Original Equipment Manufacturer (OEM) specified - Products/Services Requested: - 41 NICE inContact software-as-a-service (SaaS) platform licenses for NRC chat agents - Used for real-time, multi-channel engagement (voice, email, chat, social media) with civilians interested in joining the Navy - Supports chat, conversational AI, monitoring, reporting, and mobile access (iPhone, Droid) - Must be FedRAMP authorized and compatible with Navy/Marine Corps Intranet - No part numbers provided; brand name justification attached - Notable Requirements: - Brand name only (NICE inContact) due to compatibility and security needs - Open platform architecture required - Service includes maintenance, optimization, hosting, and training support - Period of performance: 12-month base year with three 12-month option years (total up to 48 months) - Place of Performance/Delivery: - Navy Recruiting Command, 5722 Integrity Drive, Building 750, Millington, TN 38054-5057 - Contracting office at NAVSUP FLT LOG CTR NORFOLK, 1968 Gilbert Street Suite 600, Norfolk, VA 23511-3392

Description

This requirement is for 41 software-as-a-service (SaaS) platform provider licenses by NICE inContact. NICE inContact is a cloud-based contact center software platform used to manage customer interactions across voice, email, chat, and social media. Navy Recruiting Command (NRC) utilizes this service to assist chat agents with responses to inquiries from civilians who are looking for information about joining the Navy, quickly, easily and accurately.

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