South San Francisco Opengov #2026-FD-RFP-01

Ambulance Billing and Revenue Cycle Management Services for South San Francisco Fire Department

The City of South San Francisco Fire Department is seeking a qualified firm to provide ambulance billing and revenue cycle management services for its EMS operations. - Government Buyer: - City of South San Francisco Fire Department - Services Requested: - Comprehensive ambulance billing and revenue cycle management - Claim submission and coding compliance auditing - Denial management and insurance verification - Monthly billing reconciliation - Customer service via phone, email, and online portal - Payment plan administration - Reporting and analytics - Compliance with HIPAA, HITECH, CMS, No Surprises Act, and California AB 716 - Software integration with ImageTrend Elite ePCR system - Annual training for City personnel - Support for audits and regulatory inquiries - Volume: - Approximately 4,300 ambulance transports processed annually - Unique/Notable Requirements: - Vendor must provide software tools compatible with the City's ePCR system - Annual training and ongoing compliance support required - Adherence to federal and state healthcare regulations is mandatory - Contract Structure: - Initial five-year term, with three optional two-year extensions based on performance and continued EMS service - No specific OEMs or vendors are named in the solicitation

Description

The City of South San Francisco is seeking a professional billing firm to provide ambulance billing and revenue cycle management services for its Fire Department. The contract will be for five years with the option of three two-year extensions, contingent on EMS Ambulance service continuation and consultant performance. Services include claim submission, coding compliance, denial management, customer service, reporting, and compliance with federal and state regulations. The consultant will also provide training, software tools, and support for audits and regulatory inquiries.

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