CanadaBuys #20145446

Ville de Laval Cloud-Based Customer Contact Center Solution Procurement

Ville de Laval, a municipal government in Quebec, Canada, is seeking a cloud-based customer contact center solution through a competitive procurement process. - Government Buyer: - Ville de Laval (municipal government entity) - Products/Services Requested: - Acquisition and deployment of a cloud-based customer contact center solution - Full implementation and deployment services required - OEMs and Vendors: - No specific OEMs or vendors are named in the solicitation - Unique or Notable Requirements: - Solution must comply with Canadian Free Trade Agreement (CFTA) and Canada-European Union Comprehensive Economic and Trade Agreement (CETA) - Adherence to the Buy Canadian Policy is required - Contract duration is 60 months (5 years) - Locations: - Primary place of performance and contracting office is Ville de Laval, with specific addresses provided for contract administration and solution deployment

Description

This solicitation is for the acquisition and deployment of a cloud-based customer contact center solution for the City of Laval. The contract duration is estimated to be 60 months. The procurement is conducted through a competitive open bidding process and is subject to trade agreements including the Canadian Free Trade Agreement (CFTA) and the Canada-European Union Comprehensive Economic and Trade Agreement (CETA). Interested businesses may partner with others for this opportunity.

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