Quebec SEAO #20147079

Technical Services for Citizen Complaint Management System – Ville de Trois-Rivières

Ville de Trois-Rivières is seeking technical services to implement a citizen complaint management system: - Government Buyer: - Ville de Trois-Rivières (municipal government office) - Products/Services Requested: - Technical services for the acquisition and implementation of a citizen complaint management system - Includes information technology consultation, system integration, software maintenance, and hardware maintenance - System must support receiving, processing, tracking, and storing citizen complaints and related files throughout their lifecycle - OEMs and Vendors: - No specific OEMs or vendors are named in the solicitation - Unique or Notable Requirements: - Project is restricted to territories covered by Quebec-Ontario and Canadian Free Trade Agreement provisions - Delivery and implementation focused in the Mauricie region - Contract duration is approximately 120 days, including options - Classification codes include IT consulting, system integration, software maintenance, and hardware maintenance/support

Description

This solicitation is for acquiring a system to manage citizen complaints for the Ville de Trois-Rivières. The system will allow the city to receive, process, track, and store complaints and files throughout their lifecycle. The contract involves technical services related to information technology consultation, system integration, and maintenance. The project duration is approximately 120 days including options, and delivery is focused in the Mauricie region. The project is restricted to territories covered by applicable agreements including Quebec-Ontario and the Canadian Free Trade Agreement.

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