SAM #12314426Q0115

USDA FPAC Tier 1 & Tier 2 Service Desk and IT Service Management Support (STRATUS Pool 2 Small Business Track)

This notice announces USDA's intent to compete a requirement for Tier 1 and Tier 2 Service Desk and IT Service Management Support under the STRATUS Pool 2 Small Business Track. - Agency: U.S. Department of Agriculture (USDA), Farm Production and Conservation (FPAC) Mission Area, Information Solutions Division (ISD) - Procurement Type: Competitive, set aside for small businesses - Scope of Services: - End-to-end Tier 1 and Tier 2 Service Desk support - IT Service Management including service request, incident, and problem management - Asset, change, release, configuration, and continuity management - Process development for license, hardware, and cloud operations cost management - Standardization of server configurations (on-premise and cloud) - IT contingency planning support - Asset management dashboard delivery - No specific OEMs, vendors, or products named; opportunity is for service providers - Performance-based contract anticipated - Place of performance and contracting office: - USDA, OCP-POD-ACQ-MGMT-BRANCH-FTC, Fort Collins, CO - Alexandria, District of Columbia - No product line items; primary service is IT Service Desk and Management Support - No period of performance specified - No estimated contract value provided - Opportunity is cloud-focused and part of USDA STRATUS Pool 2 - Commercial opportunity for small business IT service providers

Description

SPECIAL NOTICE

Subject: FPAC Tier 1 & Tier 2 Service Desk and IT Service Management Support – Notice of Intent to Compete Under USDA STRATUS Pool 2 Small Business Track Agency: U.S. Department of Agriculture (USDA) Mission Area: Farm Production and Conservation (FPAC) Office: Office of Contracting and Procurement (OCP)

The U.S. Department of Agriculture (USDA), Farm Production and Conservation (FPAC) Mission Area, is finalizing its acquisition approach for a forthcoming requirement that will provide end‑to‑end management and delivery of Tier 1 and Tier 2 Service Desk (SD) services. This effort includes full lifecycle handling of Service Requests (SRs), Incident Management, and support to Problem Management strategies and activities.

The anticipated requirement will support FPAC Information Solutions Division (ISD) operations by providing expertise across asset management, change management, release management, configuration management, and continuity management. Support activities will enable FPAC ISD to monitor and perform IT operations, infrastructure, and maintenance on active, complex IT environments that deliver programs across FPAC mission delivery agencies.

The forthcoming solicitation will include support for: • Development and management of processes and procedures governing license, hardware, and cloud operations cost management • Development of standard configurations for on‑premise and cloud servers • Support for the creation and maintenance of IT contingency plans • Delivery of asset management dashboards to enhance transparency across the Mission Area • Service Request, Incident, and Problem Management services under a performance‑based framework

Use of USDA STRATUS Pool 2 – Small Business Track

USDA intends to utilize the USDA STRATUS Pool 2 Small Business Track as the competitive vehicle for this requirement. STRATUS Pool 2 provides a streamlined cloud‑focused IT services framework and sufficient small business vendor diversity to support competition within the small business track.

This Special Notice is issued for informational purposes only. It does not constitute a Request for Quote (RFQ), Request for Proposal (RFP), or invitation to bid, and no proposals are being requested at this time.

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