Hawaii eProcurement Portal #P26002870

Hawaii Tourism Authority Seeks Visitor Assistance Program Services for Kaua‘i

The Hawaii Tourism Authority (HTA), part of the Department of Business, Economic Development, and Tourism, is seeking proposals for a Visitor Assistance Program (VAP) on the island of Kaua‘i. - Government Buyer: - Hawaii Tourism Authority (HTA), Department of Business, Economic Development, and Tourism - Products/Services Requested: - Development and operation of a comprehensive Visitor Assistance Program for Kaua‘i - Services include: - Crisis response and case management for visitors - Medical support and law enforcement coordination - Assistance with travel disruptions (airline, identification, etc.) - Emergency support (transportation, lodging, food, communication) - Visitor information, education, and prevention efforts - Emotional support and trauma-informed response - Coordination with local agencies, community partners, and law enforcement - Program administration, outreach, and detailed reporting - Notable Requirements: - Emphasis on cultural sensitivity and trauma-informed care - Program must be scalable and responsive to visitor needs - Coordination with community and government stakeholders is required - All fees and taxes must be included in proposal pricing - Compliance with Hawaii state laws and vendor registration required - Maximum fixed price for the contract is $93,150 - No specific OEMs or commercial vendors are named in the solicitation - Place of Performance: - Island of Kaua‘i, Hawaii

Description

The Hawai‘i Tourism Authority (HTA) is seeking proposals from qualified firms or individuals to provide an effective, responsive, capable and scalable program to assist visitors in crisis on Kaua‘i. The program includes providing and coordinating services to visitors victimized by crime and other adversities, such as medical support, law enforcement assistance, airline issues, obtaining identification, visitor information, education, emotional support, guidance, and prevention efforts targeting health and safety issues. The successful offeror will promote, develop, and conduct the Visitor Assistance Program (VAP) on Kaua‘i.

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