Hawaii eProcurement Portal #P26002868

Hawaii Tourism Authority Seeks Visitor Assistance Program Services for Hawai‘i Island

The Hawaii Tourism Authority (HTA), part of the Department of Business, Economic Development & Tourism, is seeking proposals for a comprehensive Visitor Assistance Program (VAP) on Hawai‘i Island. - Government Buyer: - Hawaii Tourism Authority (HTA), Department of Business, Economic Development & Tourism - OEMs and Vendors: - No specific Original Equipment Manufacturers (OEMs) or vendors are named in the solicitation - Products/Services Requested: - Development, promotion, and operation of a Visitor Assistance Program (VAP) for Hawai‘i Island - Services include: - Crisis assistance for visitors (crime victims, medical emergencies, travel disruptions) - Case management and emergency support (transportation, lodging, food, communication) - Coordination with law enforcement, healthcare, consulates, and visitor industry partners - Visitor information, education, emotional support, and prevention outreach - Culturally sensitive, trauma-informed, and scalable service delivery - Detailed reporting using HTA-provided templates - Unique or Notable Requirements: - Program must be effective, responsive, and capable of scaling to meet demand - Compliance with state and federal regulations - Vendor registration in Hawaii Compliance Express (HCE) - Culturally sensitive and trauma-informed approach required - Fixed-price contract not to exceed $256,700 - Option for two additional one-year extensions based on performance and funding - Place of Performance: - Hawai‘i Island (Big Island), Hawaii

Description

The Hawai‘i Tourism Authority (HTA) is soliciting proposals from qualified firms or individuals to provide a Visitor Assistance Program (VAP) on Hawai‘i Island. The program aims to assist visitors in crisis, including those victimized by crime or other adversities, by offering services such as medical support, law enforcement coordination, airline assistance, help with obtaining identification, visitor information, education, emotional support, and prevention efforts related to health and safety. The successful offeror will develop, promote, and conduct this scalable and responsive program to enhance visitor safety and support.

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