Hawaii eProcurement Portal #P26002866

Hawaii Tourism Authority Seeks Visitor Assistance Program Services for O‘ahu

The Hawaii Tourism Authority (HTA), part of the Department of Business, Economic Development, and Tourism, is seeking proposals for a comprehensive Visitor Assistance Program (VAP) on O‘ahu. - Government Buyer: - Hawaii Tourism Authority (HTA), Department of Business, Economic Development, and Tourism - OEMs and Vendors: - No specific Original Equipment Manufacturers (OEMs) or vendors are named in the solicitation - Products/Services Requested: - Development and operation of a Visitor Assistance Program (VAP) for O‘ahu - Services include: - Crisis assistance for visitors (medical emergencies, crime victims, travel disruptions, and other adversities) - Case management and emergency support (transportation, lodging, food, communication) - Coordination with law enforcement, healthcare providers, consulates, and visitor industry partners - Visitor information, education, and outreach aligned with HTA standards - Program administration, regular reporting, and compliance with state and federal regulations - Emphasis on cultural sensitivity, trauma-informed response, and scalability - Quantities and Funding: - Single program award, with a maximum fixed price of $470,000 - Initial 6-month term funded up to $145,000; second 13-month term funded up to $325,000 (subject to fund availability) - Unique or Notable Requirements: - Program must be responsive, scalable, and capable of assisting visitors in crisis - Coordination with multiple local agencies and partners is required - Regular reporting and adherence to HTA standards for outreach and education - Cultural sensitivity and trauma-informed approaches are emphasized - Place of Performance: - Services to be delivered on the island of O‘ahu

Description

The Hawai‘i Tourism Authority (HTA) is seeking proposals from qualified firms or individuals to provide an effective, responsive, capable and scalable program to assist visitors in crisis on O‘ahu. The program includes providing and coordinating services to visitors victimized by crime and other adversities, such as medical support, law enforcement coordination, airline assistance, help with obtaining identification, visitor information, education, emotional support, and prevention efforts targeting health and safety issues. The successful offeror will promote, develop, and conduct the Visitor Assistance Program (VAP) on O‘ahu.

View original listing