Kerr County Civicplus #IT26-001

City of Kerrville Unified Communications and Telecommunications System RFP

The City of Kerrville, Texas is seeking proposals for a modern Unified Communications and Telecommunications System to support approximately 350 municipal users across all city departments and facilities. - Government Buyer: - City of Kerrville, Texas - Director of Innovation and Technology: Charvy Tork - Products/Services Requested: - Unified Communications and Telecommunications System for 350 users - Secure, scalable platform supporting voice, messaging, collaboration, contact center, and citizen interaction - Must integrate with Microsoft 365 and support compliance with public safety laws (Karis Law, RAY BAUMS Act) - Features include enterprise VoIP, call routing, IVR, voicemail, call recording, desktop/mobile/softphone support, SMS, collaboration tools, contact center reporting, communication archiving, high availability, encryption, multi-factor authentication, and AI/automation capabilities - Support for digital faxing, analog devices, and specialty lines - Services required: - System design, architecture, and implementation - Device deployment, number porting, and migration from existing infrastructure - Integration with existing city workflows and devices - Training and documentation for city staff - Ongoing maintenance and 24/7 technical support, including regular software updates - Unique/Notable Requirements: - Solution may be cloud-hosted (UCaaS), hybrid, or premise-based with SIP services - Must be future-ready with a minimum expected lifespan of ten years - Compliance with public safety and emergency communication laws is mandatory - AI and automation features are encouraged - Pricing proposals must include a five-year total cost of ownership and remain valid for at least 180 days - No specific OEMs or vendors are named in the solicitation - Place of Performance: - City of Kerrville, Texas (701 Main Street, Kerrville, TX 78028)

Description

The City of Kerrville, Texas is soliciting competitive sealed proposals for the procurement and implementation of a modern Unified Communications and Telecommunications System to support municipal operations. The system should provide a secure, scalable platform for voice communications, messaging, collaboration, and citizen interaction across city departments. The solution may be cloud-hosted, hybrid cloud/on-premise, or premise-based with SIP services. The selected vendor will be responsible for system design, implementation, integration, training, and ongoing maintenance and support. Proposals are due by June 26, 2026, at 3:00 P.M.

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