Kerr County Civicplus #KPD26-001

Kerrville Police Department Solicits AI-Enhanced Public Safety Software Suite and Services

The City of Kerrville Police Department is seeking proposals for a fully integrated, AI-enhanced public safety software suite and related services. - Government Buyer: - City of Kerrville, Police Department, Public Safety Answering Point (PSAP) - Products/Systems Requested: - Computer-Aided Dispatch (CAD) System - Web-based, AI-enhanced, cloud or hybrid deployment - Must support NG911 standards and integrate with Intrado Viper 911 system - Mobile Data System (MDS) - AI-enhanced, supports up to 650 devices (MDTs, tablets, smartphones) - Features include voice-to-text, offline use, predictive data entry - Law Enforcement Records Management System (LERMS) - AI-assisted report writing, AI-powered search, integration with Texas DPS - Multi-agency support - Property Evidence Management System (PEMS) - Integrates with digital evidence (body-worn cameras, in-car video) - AI-assisted transcription and redaction - Services Required: - Installation, configuration, and phased implementation - Interface development and integration with existing systems (including Tyler Technologies data migration) - Comprehensive training (including AI features and admin controls) - Data migration and validation - Ongoing 24/7 maintenance, support, updates, and security patches - Transition assistance and cutover support - Notable Requirements: - Solution must be AI-enhanced, web-based, scalable, and support multi-agency use - Must comply with CJIS, HIPAA, and NIST cybersecurity standards - Designed for a minimum 10-year lifespan - Seamless updates and minimal operational disruption - OEMs/Vendors: - No specific OEMs or vendors are named; open to all qualified providers - Place of Performance: - Public Safety Answering Point (PSAP), 365 Clearwater Paseo, Kerrville, TX 78028 - Contract Duration: - Minimum 10-year system lifespan with ongoing warranty and maintenance

Description

The City of Kerrville, Texas is soliciting competitive sealed proposals for the procurement and implementation of a comprehensive public safety software solution. This includes a Computer-Aided Dispatch (CAD) system, Records Management System (RMS), Mobile Data Solution (MDS), and related services. The selected vendor will provide a fully integrated, configurable, turnkey system with installation, interface development, testing, documentation, training, transition assistance, and cutover support. The solution must include a warranty and maintenance package with ongoing updates and be designed for a minimum lifespan of 10 years.

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