Louisiana Procurement and Contract Network #40006-106

Financial Aid Verification Services for Delgado Community College

Delgado Community College in New Orleans is seeking a qualified vendor to provide financial aid verification services for a term contract. - Government Buyer: - Delgado Community College, Purchasing Department - Scope of Services: - Comprehensive financial aid verification for approximately 1,500 completed verifications annually - Includes intrusive communication plan, user-friendly web-based portal for students and parents, SFTP Banner system integration, and dedicated call center support - Bilingual call center support required (English and Spanish), available 8am–7pm CST - Secure portal must be ADA and WCAG 2.0 Level A and AA compliant - Vendor must be FISMA compliant - Performance-based pricing; no startup or load fees - Vendor Requirements: - Minimum five years of experience in financial aid verification - Proper licensing and three references for similar work - Contract Details: - Initial term of 12 months, with option to renew annually for up to two additional years (maximum 36 months) - Estimated Volumes: - Up to 15,000 ISIRs received annually, 3,000 selected for verification, 1,500 completed verifications (quantities not guaranteed) - Place of Performance: - Delgado Community College, 501 City Park Ave, Bldg. 37, New Orleans, LA 70119

Description

Delgado Community College is soliciting bids for a term contract to perform financial aid verification services. The scope includes an intrusive communication plan, a web-based student and parent portal, SFTP banner integration, and a dedicated call center for students and parents. The contract term is from July 1, 2026, through June 30, 2027, with the option to renew for up to two additional 12-month terms. Pricing is performance-based on completed verifications with no startup or load fees. The college estimates approximately 1,500 completed verifications annually, with quantities not guaranteed.

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