San Diego County Ivalua #12879

San Diego County Seeks Exagrid Backup Appliance Maintenance and Support

The County of San Diego Sheriff's Office is seeking comprehensive maintenance and support services for its Exagrid backup infrastructure. - Government Buyer: - County of San Diego, Department of Purchasing and Contracting, on behalf of the Sheriff's Office - OEM Highlight: - Exagrid is the specified Original Equipment Manufacturer (OEM) for the backup appliance - Products/Services Requested: - Maintenance and support for Exagrid EX52-SEC appliance (Serial Number AVTA222206003) - Services include: - Monday-Friday technical support (8:00am-5:00pm PST) - Next business day air hardware replacement - Software updates - Remote monitoring - Product Details: - Exagrid Standard Customer Support and Maintenance Extended Service Agreement for EX52-SEC Appliance (Part Number: EX52-SEC SN: AVTA222206003) - Quantity: 1 - Notable Requirements: - No auto-renewal of services permitted - Compliance with County insurance requirements - Invoicing directed to the San Diego County Sheriff's Administrative Office - Period of Performance: - Initial one-year term with two one-year option periods, plus potential for up to six months of incremental extensions - Place of Performance: - San Diego Law Enforcement Coordination Center (SD-LECC), San Diego, CA

Description

The County of San Diego is seeking quotes from firms interested in providing Exagrid Backup Maintenance and Support Services. The contract term is anticipated to begin on July 1, 2026, with an initial base period of one year and two one-year option periods. The services include maintenance and support for Exagrid backup systems. The solicitation is managed by the County of San Diego Sheriff's Office and the Department of Purchasing and Contracting.

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