Illinois BidBuy #26-497DVA-CENTR-B-51488

Emergency 90-Day Support Services for Illinois Warrior Assistance Program (IWAP)

This emergency procurement from the Illinois Department of Veterans Affairs seeks vendors to provide critical support services for the Illinois Warrior Assistance Program (IWAP) over a 90-day period. - Government Buyer: - Illinois Department of Veterans Affairs (DVA), Central Office, Springfield - Services Requested: - Care Coordination Center staff for phone support - Behavioral health specialist support - Program management - Outreach services - 24/7 answering service for overflow, weekends, holidays, and overnight calls - Products/Part Numbers/Quantities: - All services are requested as single line items (quantity: 1 each); no part numbers or OEM products specified - Unique/Notable Requirements: - Emergency, short-term (90-day) contract - Focus on behavioral health and support for veterans - 24/7 coverage required for answering service - NIGP code 91520 (Call Center Services) applies - No specific OEMs or hardware/software products are mentioned; the procurement is entirely service-based

Description

This solicitation is an emergency notice for the Illinois Warrior Assistance Program (IWAP) services from March 4, 2026, to June 1, 2026. The procurement includes services such as care coordination center staff for phone support, behavior health specialist support, program management, outreach, and a 24/7 answering service to cover overflow calls including weekends and holidays. The solicitation is issued by the Department of Veterans Affairs, Central Office in Springfield, Illinois. The procurement method is open market with an informal bid flag and no electronic quote allowed.

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