Illinois BidBuy #27-444DHS-MENTH-B-52440

IT Support Services for BAS and Generator at Alton Mental Health Center

This opportunity seeks IT-side support for the Building Automation System (BAS) and generator at Alton Mental Health Center in Alton, IL. - Government Buyer: - Illinois Department of Human Services, Mental Health Division (MENTHLTH444) - Products/Services Requested: - IT-side support for BAS and generator systems - Routine maintenance: OS/security patching, BAS software updates, malware scans, system resource monitoring - Cybersecurity: firewall/network isolation, annual configuration review, intrusion monitoring - Backup and disaster recovery: scheduled backups, offsite/onsite storage, quarterly recovery verification - Access control management: user account creation/disabling, password policies, MFA preferred - Response requirements: standard support within 24 hours, critical outage response within 4 hours - Deliverables: quarterly server health/update reports, backup verification, annual cybersecurity posture report, semi-annual access/user audit - Unique/Notable Requirements: - Excludes mechanical/HVAC controls troubleshooting, programming, field device work, and installation/retrofit labor - Compliance with Illinois Department of Innovation & Technology security standards - Personnel must pass state background checks - No specific OEMs or vendors are mentioned in the solicitation - Place of performance: Alton Mental Health Center, Alton, IL

Description

Alton Mental Health Center is seeking a qualified vendor to provide IT-side support of the Building Automation System (BAS) and generator focused on computer/server, software platform stability, cybersecurity, patching, and data protection for a one-year term from 07/01/2026 to 06/30/2027. The vendor will maintain a secure and reliable BAS operation environment while preventing cyber intrusion risks. Responsibilities include routine maintenance, cybersecurity requirements, backup and disaster recovery, access control management, and response requirements. The vendor must comply with Illinois Department of Innovation & Technology security standards and personnel must pass state background checks.

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