Santa Clara Valley Water District PlanetBids #VW0704

Administration of Water Rate Assistance Program (WRAP) for Santa Clara County

Santa Clara Valley Water District (Valley Water) is seeking a qualified firm to administer its Water Rate Assistance Program (WRAP) for income-eligible households in Santa Clara County. - Government Buyer: - Santa Clara Valley Water District (Valley Water), Office of REDI (Resiliency, Engagement, Development Initiatives) - Program Scope: - Comprehensive administration of WRAP, including: - Application intake and eligibility screening based on income - Payment processing and recordkeeping - Disbursement of $2 million in pass-through funds to water service providers - Multilingual community outreach and application assistance (English, Spanish, Vietnamese, Mandarin, Cantonese) - Program reporting, oversight, and secure participant data management - Key Requirements: - Minimum five years’ experience administering public or utility assistance programs - Demonstrated ability to manage high-volume payments with accurate financial tracking - Proven multilingual outreach capabilities, especially for populations facing language, technology, or access barriers - Timely payment processing (within 15 days of application receipt) - Compliance with all applicable laws and Valley Water’s standard agreement and insurance requirements - No specific OEMs or vendors are named in the solicitation - Contract Details: - Initial term of two years, with options for two additional one-year extensions - Estimated $2 million in pass-through funds for direct assistance - Place of Performance: - Santa Clara County, California

Description

Valley Water is seeking experienced and qualified firms to provide administration, outreach, and fund disbursement services for the Water Rate Assistance Program (WRAP) to support water bill assistance for income-eligible households in Santa Clara County. The scope includes application processing, multilingual outreach, eligibility verification, payment distribution to water service providers, and program reporting and oversight. The contract is anticipated for a two-year term with options for two one-year extensions. Minimum qualifications include at least 5 years of relevant experience, ability to implement income-based eligibility criteria, manage high-volume payments, secure participant data, and conduct multilingual outreach.

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