Massachusetts COMMBUYS #BD-26-1067-MCD01-MCD01-128935

After-Hours Emergency Call Answering and Message Processing Service for the Deaf and Hard of Hearing

This opportunity seeks a provider for after-hours emergency call answering and message processing services for the Massachusetts Commission for the Deaf and Hard of Hearing (MCD01): - Government Buyer: - Commission for the Deaf and Hard of Hearing (MCD01), Massachusetts - Products/Services Requested: - Annual after-hours emergency call answering and message processing service - Service to accept and process emergency calls outside of Commonwealth business hours - Connects individuals who are Deaf, oral deaf, deafblind, or hard of hearing with language access service providers - Service is billed monthly - Contract Details: - Initial contract term is one year - Up to five renewal options available - Eligible under the Small Business Purchasing Program (SBPP) - Unique Requirements: - Service must be accessible to individuals with various hearing needs - Provider must ensure reliable connection to language access services - No specific OEMs or vendors are named in the solicitation

Description

The solicitation is for After-Hours Emergency (AHE) Call Answering and Message Processing Service to accept and process calls for its After-Hours Emergency Service primarily outside of Commonwealth business hours. The service connects individuals who are Deaf, oral deaf, deafblind, or hard of hearing experiencing emergencies with individuals providing language access services. The contract duration is 1 year with 5 renewal options. The service is to be provided annually and billed monthly.

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