Washington Suburban Sanitary Commission #107581

WSSC Water Seeks Facilitation and Training Services for Operation True North Initiative

WSSC Water is seeking facilitation and organizational training support services for its Operation True North (OTN) initiative: - Government Buyer: - WSSC Water (Washington Suburban Sanitary Commission), serving the Washington Suburban area - Products/Services Requested: - Facilitation of a two-day, all-hands educational and collaborative training event for the Customer Service Department - Organizational training support and change management services - Focus on workforce and workplace development, infrastructure, innovation and technology, and service improvement - OEMs and Vendors: - No specific Original Equipment Manufacturers (OEMs) or vendors are named in the solicitation - Unique or Notable Requirements: - Experience in professional and management development training - Ability to support large-scale, collaborative training events - Initial focus on Customer Service Department, with potential for future sessions for other departments - Place of Performance: - WSSC Water facilities in Laurel, Prince George's County, Maryland - Period of Performance: - Two-day training event, with possible future sessions for other departments

Description

WSSC Water is seeking quotations from qualified firms or independent consultants to provide facilitation, organizational training support, and change management services for a two-day, all-hands educational and collaborative training event for the Customer Service Department as part of the Operation True North (OTN) initiative. The initiative aims to strengthen service delivery across WSSC Water focusing on workforce, infrastructure, innovation, and service. The initial training will start in May with the Customer Service Department, with additional departments participating in future sessions. The goal is to improve customer service by fostering collaboration, alignment, accountability, and continuous improvement.

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