Building and General Services of Vermont #Criminal History Record Check Modernization

Vermont Criminal History Record Check Digital Modernization Solution

The State of Vermont is seeking a comprehensive digital modernization solution for its criminal history record check and background check processes: - Government Buyer: - State of Vermont, Agency of Administration, Department of Buildings and General Services, Office of Purchasing & Contracting - Department of Public Safety - Products/Services Requested: - Design, development, and implementation of a scalable, web-based criminal history record check modernization system - Elimination of paper-based Fingerprint Authorization Certificates (FAC) for in-state applicants - Digital application submission, automated routing, and exception handling - Secure digital portals for agencies and applicants - Integration with state and federal databases (e.g., AFIS, NCIC, state criminal history, national sex offender registries) - Real-time status dashboards, robust reporting, and analytics - Cross-agency scalability and modular onboarding - Digital signatures, audit logging, and consent management - Artificial intelligence (AI) service monitoring (with optional AI components) - Project management, training, legacy data migration, and post-implementation support - Infrastructure hosting, security compliance (CJIS, HIPAA, NIST), and business continuity - Accessibility and ADA compliance - Unique/Notable Requirements: - Full digital transformation with zero-paper handoff - Reduce background check turnaround time to 5 business days for 80% of cases - Real-time application status portals and standardized status taxonomy - Secure external interfaces for licensing bodies and law enforcement - $5M insurance coverage for professional, technology, and cyber liability - Integration with state identity management (Okta) - Compliance with state and federal data security, privacy, and accessibility standards - Extensive project management, staffing, and transition planning - No specific OEMs or vendors are named in the solicitation; solution must be vendor-agnostic and support open integration.

Description

This solicitation is for the modernization of the criminal history record check process in Vermont. The current process is primarily manual and decentralized, involving paper and physical delivery of results, leading to extended timelines. The proposed solution aims to eliminate paper Fingerprint Authorization Certificates for in-state applicants, automate checks of state criminal history and national sex offender registries, and provide a secure digital portal for agencies to retrieve results. The contract period includes implementation and up to 60 months thereafter, with an anticipated start date of July 1, 2026.

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