Toronto Public Library Bonfire #126-26-TPL-RFP

Toronto Public Library Billing Notice Delivery and Collection Services Solicitation

The Toronto Public Library is seeking a vendor to provide comprehensive billing notice delivery and collection agency services for delinquent accounts. - Government Buyer: - Toronto Public Library (managing the procurement) - OEMs and Vendors: - No specific OEMs or vendors are named in the solicitation - Products/Services Requested: - Billing notice delivery services (mailed and electronic/e-billing) - Collection agency services, including notices via mail, phone, and electronic communication - Support for full-service recovery of delinquent accounts - Unique or Notable Requirements: - Ability to provide both mailed and electronic communications - Support for operational and service management - Compliance with security, privacy, and reporting standards as specified in the RFP - No products or part numbers are specified; the focus is on service provision

Description

The Library invites interested and qualified Proponents to submit a proposal for the provision of billing notice delivery and collection agency services. This includes the issuance of mailed and electronic billing notices (e-billing), collection notices using various methods including mail, phone, and electronic communication to support full-service recovery of delinquent accounts. The solicitation is open for submissions from May 14th, 2026 to June 11th, 2026. Questions regarding the solicitation are due by May 22nd, 2026.

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