North Carolina eVP #274-FIN2026-01

City of Raleigh Solicits Lockbox Remittance Services for Utility Payments

The City of Raleigh is seeking proposals for Lockbox Remittance Services to support its water, sewer, and solid waste utility payment processing operations. - Government Buyer: - City of Raleigh, Finance Department - Products/Services Requested: - Lockbox Remittance Services for approximately 220,000 utility customers - Daily mail pick-up of remittance items - Same-day payment processing and deposit - Secure handling, imaging, archiving, and reporting of payments - System interface with the City's Oracle Customer Care and Billing system - Provision of all necessary personnel, equipment, facilities, and transportation - Notable Requirements: - Turnkey, end-to-end solution for high-volume remittance processing - Demonstrated experience with similar-scale lockbox operations - Efficient, reliable, and cost-effective service delivery - No electronic bids permitted - Proposals must include detailed operational, technical, and cost information - OEMs and Vendors: - No specific OEMs or vendors are named in the solicitation - Place of Performance and Delivery: - City of Raleigh government facilities - Delivery addresses in Raleigh and Charlotte, NC

Description

The City of Raleigh is seeking a qualified service provider to deliver Lockbox Remittance Services for water, sewer, and solid waste services. The services include daily mail pick-up, payment processing, same day deposit capabilities, and all personnel, equipment, facilities, and transportation required for secure handling, processing, storage, and delivery of remittance items. The City requires a turnkey, end-to-end solution and expects proposers to demonstrate substantial experience providing lockbox processing services at a comparable scale. Proposers must offer efficient, reliable, and cost-effective approaches that meet the City's operational needs.

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