SAM #N0018926RD014

Salesforce SIS Support and Sustainment Services for National Defense University

This opportunity seeks a contractor to provide ongoing support for the National Defense University's Salesforce-based Student Information System (NDU Connect). - Government Buyer: - Department of Defense (DoD) - Department of the Navy - NAVSUP Fleet Logistics Center Norfolk - National Defense University (NDU) - OEMs and Key Technologies: - Salesforce (primary SIS platform, Educational Data Architecture framework) - DocuSign (digital signature integration) - Amazon Web Services (AWS GovCloud Plus IL4 hosting environment) - Microsoft Azure DevOps (release and deployment management) - Products/Services Requested: - Production support, sustainment, and enhancement of NDU Connect SIS - System administration for Salesforce and DocuSign - Release and deployment management using Azure DevOps - Problem and incident management - Tier 2 and 3 end user support - Troubleshooting and security management - Unique/Notable Requirements: - Contractor must support, enhance, and sustain deployed SIS capabilities and deploy additional SIS/business support features - Work performed at NDU, Fort Lesley J. McNair, Washington, DC - Emphasis on experience with Salesforce EDA, AWS GovCloud IL4, and integration with DocuSign and Azure DevOps

Description

The purpose of the contract is to establish production support and sustainment services of its existing Student Information System (SIS); referred to as NDU Connect, that built in Salesforce using the Educational Data Architecture (EDA) framework residing within an AWS GovCloud Plus IL4 environment. NDU aims to deploy additional SIS capabilities and business support features within the next 2 years. The contractor shall provide services and expertise to support, enhance, fix, and sustain existing deployed NDU Connect capabilities. The Contractor shall be able to provide the full scope of Salesforce and DocuSign support activities to include system/Salesforce/DocuSign administration, release and deployment management support using Azure DevOps, problem and incident management, Tiers 2 and 3 support for end user issues and troubleshooting and security management. Additional Links:Department of Defense Procurement ToolboxPIEE Solicitation Module Link for N0018926RD014Registration Instructions for the PIEE Solicitation ModuleWeb Based Training for the PIEE Solicitation Module

View original listing