Palmdale Planet bids #26-001-2500

City of Palmdale Solicits SaaS Citation Processing System, Devices, and Services

The City of Palmdale is seeking a comprehensive, SaaS-based citation processing and payment solution for its Public Safety Department. - Government Buyer: - City of Palmdale, Public Safety Department, Finance Department - Contracting office: 38256 Sierra Highway, Palmdale, CA 93550 - Products & Equipment Requested: - Cloud-based citation management software (SaaS platform) - Apple-based handheld ticket writer devices with built-in printers, GPS, camera, WiFi - Ticket printer devices and accessories (batteries, mounts, ticket rolls) - PCI-compliant payment processing devices - Services Requested: - End-to-end citation processing (parking & administrative citations) - System implementation, configuration, and hosting - Data conversion and migration - Bidirectional integration with GOGov code enforcement platform and Tyler Technologies Munis ERP - DMV integration (CA and out-of-state) - Customer service center operations (including bilingual support, call center, IVR) - Collections processing (internal, third-party, Franchise Tax Board intercept, skip tracing) - Adjudication and hearing coordination (online scheduling, hearing officer support) - Reporting, MIS generation, statutory reporting, custom dashboard development - Security and compliance (SOC 2, ISO 27001, PCI-DSS, MFA, Azure AD/SSO integration) - Unique/Notable Requirements: - Solution must be secure, user-friendly, and support online citation lookup, payment, and appeals - Integration with GOGov and Tyler Munis for real-time data exchange - Apple device compatibility for field citation issuance - Multilingual customer service and public portal - Ownership of work products by the City - 98% uptime SLA and performance monitoring - No specific OEMs or vendors are named; the City is requesting proposals from qualified providers.

Description

The City of Palmdale is seeking a highly qualified and experienced vendor to provide end-to-end citation processing and payment services, including a fully integrated electronic citation issuance and management system for the City's Public Safety Department. The services cover the full citation lifecycle such as general information processing, data processing, correspondence processing, financial deposits and reconciliation, adjudication processing, collections processing, and restitution processing. The solution must be secure, user-friendly, compliant, and improve operational efficiency while enhancing public access and ensuring accurate financial accountability. The contract includes implementation, training, support, and integration with the City's existing code enforcement case management platform.

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