Georgetown Ionwave #202624 Addendum 1

City of Georgetown Seeks Workday ERP Post-Implementation Support Services

The City of Georgetown, Texas is seeking qualified Workday Service Partners to provide post-implementation support for its Workday enterprise resource planning (ERP) system. - Government Buyer: - City of Georgetown, Texas, Purchasing Department - OEMs and Vendors Mentioned: - Workday (ERP platform) - Accenture (current payroll and finance support provider) - Experian (W2 processing) - Sierra Cedar (previous implementation consultant, now part of Accenture) - Products/Services Requested: - Post-implementation support services for Workday ERP, including: - Business process analysis - Feature enhancements - Troubleshooting and configuration - Integration (including new time tracking for fire department) - Data migration - Reporting and analytics - Quality assurance and testing - Knowledge transfer and documentation - Project planning and implementation assistance - Support for finance, payroll, security, release management, and fiscal year-end activities - Approximately 300 hours of support annually - Hourly rates for specified services and position titles required - Unique or Notable Requirements: - Respondents must be designated as a Workday Service Partner - Demonstrated experience in Workday consulting, project management, and government sector implementations - Remote support is expected - Supplier registration in the city's E-bid system is required - Only one firm will be awarded the contract - Project plans may be required for individual projects - Annual budget of $125,000 for these services - Place of Performance: - City of Georgetown, Purchasing Department, 510 W. 9th Street, Georgetown, TX 78626

Description

The City of Georgetown is requesting sealed proposals from qualified individuals, firms, or corporations with substantial and relevant experience to provide support services for the Workday enterprise resource planning system. The scope includes post-implementation support such as business process analysis, feature enhancements, troubleshooting, configuration, integration, data migration, reporting, quality assurance, testing, and knowledge transfer. Remote support is expected. The contract is for one year with four optional one-year renewals, and proposals must be submitted electronically by June 5, 2026.

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