NYC Passport #12826Y0016

NYC OSE Seeks M/WBE Vendor for Salesforce STRR System Support and Enhancements

This opportunity from the New York City Office of Special Enforcement (OSE) seeks qualified M/WBE vendors for ongoing support and enhancement of its Salesforce-based Short-Term Rental Registration (STRR) System. - Government Buyer: - New York City Office of Special Enforcement (OSE), under the Office of Criminal Justice - OEMs and Vendors: - Salesforce (primary platform/OEM) - Box.com (integration target) - Products/Services Requested: - Ongoing maintenance, technical support, software updates, bug fixes, and end-user support for the Salesforce STRR System - Implementation of Phase III enhancements, including: - Improved document management - Integration with Box.com - Enhanced reporting and printable views - Strengthened listing management - Automated data updates from other city agencies - Internal investigation controls - Secure data sharing with external systems (e.g., CENDs) - Unique/Notable Requirements: - Vendor must be certified as a Minority and Women-Owned Business Enterprise (M/WBE) by NYC SBS - Minimum five years of Salesforce support experience - At least two years supporting regulatory or compliance platforms - Pricing structured as monthly retainer for maintenance and per phase for enhancements - Demonstration of relevant experience and qualified personnel required - Period of Performance: - 36 months for maintenance and support, with an option for a 1-year renewal - Up to 12 months for Phase III enhancements - Place of Performance: - New York City Office of Special Enforcement (OSE), New York City

Description

The Mayor's Office of Special Enforcement (OSE) seeks maintenance and technical support services along with Phase III enhancements for its Salesforce-based Short-Term Rental Registration (STRR) System. The STRR system supports internal agency operations and public-facing registration workflows to manage short-term rental registrations and enforce Local Law 18. Phase III enhancements aim to improve usability, streamline workflows, support enforcement logic, and enable controlled data exchanges with external systems such as CENDs. The contract includes ongoing maintenance, bug fixes, end-user support, and system improvements like document management, integration with Box.com, and enhanced reporting capabilities.

View original listing