Cleveland Opengov #265212

Cleveland Seeks On-Site Mental Health Professionals for 911 Dispatch Center Support

The City of Cleveland, Department of Public Safety, is seeking qualified consultants to provide on-site mental and behavioral health support within the 911 Communication Center. - Buyer: City of Cleveland, Department of Public Safety - Scope of Work: - Embed four licensed mental/behavioral health professionals in the 911 Dispatch Center - Professionals will assist call takers and dispatchers with real-time de-escalation, crisis assessment, and management of emergency calls involving individuals in mental or behavioral health crises - Additional duties include coordinating with community mental health resources, collecting and analyzing intervention data, and providing regular performance reports - Requirements: - Experience in emergency response or crisis settings - Strict adherence to confidentiality and HIPAA compliance - Ability to supervise staff - Funding: Project is federally funded with a budget cap of $500,000 - No specific OEMs or vendors are named; opportunity is open to qualified consulting organizations with relevant credentials

Description

The City of Cleveland, Department of Public Safety, is soliciting proposals from qualified Mental/Behavioral Health Professional consultants to provide on-site support within the 911 Communication Center. The consultants will assist call takers and dispatchers in identifying, assessing, and managing emergency calls involving individuals experiencing mental or behavioral health crises. The project involves embedding four licensed professionals in the dispatch center to provide real-time de-escalation, coordinate with community resources, collect data, and provide reports. The project is federally grant-funded with a budget not exceeding $500,000 and grant funding ends on September 30, 2027.

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