California eProcure #IFB FTB-2627-00076

California Franchise Tax Board Genesys Software Subscription Renewal and Application Support Services

The California Franchise Tax Board (FTB) is seeking to renew and procure Genesys software subscriptions and application support services for its Enterprise Service Platform II Contact Center Platform (CCP). - Government Buyer: - State of California, Franchise Tax Board, Technology Services Division - OEMs and Vendors: - Genesys (primary OEM) - Genesys Value Added Reseller (for professional services) - Products Requested: - Multiple Genesys software subscriptions (renewal and new licenses) - Genesys Engage On Premise Base Package (PEP-D-BASEPACKAGE-NR): 1203 renewals, 6 new - Genesys Customer Experience Insights (3GP84586ACAA-SUB): 567 renewals - Genesys Workforce Management (3GP20738ACAA-SUB): 1052 renewals, 6 new - Inbound Voice (All T-servers) (3GP21289ACAA-SUB): 1203 renewals, 6 new - HA - Voice (3GP08816ACAA-SUB): 1203 renewals, 6 new - Genesys Outbound Voice (3GP08809ACAA-SUB): 80 renewals - Genesys CPD/ASM (3GP21282ACAA-SUB): 80 renewals - Proactive Contact-Voice w/ Genesys CPD (3GP08825ACAA-SUB): 144 renewals - Proactive Contact - E-mail/SMS (3GP08822ACAA-SUB): 20 renewals - Genesys Voice Platform (3GP21277ACAA-SUB): 750 renewals - HA - Genesys Voice Platform (3GP21251ACAA-SUB): 750 renewals - Recording Connector (3GP21312ACAA-SUB): 194 renewals - Genesys Universal SDK (3GP88466ACAA-SUB): 1 renewal - Lab subscriptions for various Genesys modules (1 each) - Application Support Services: - 100 hours of professional application support from a Genesys Value Added Reseller (not to exceed $20,000) - Unique/Notable Requirements: - 24/7 remote support, software updates, impact assessments - Genesys-certified consultants required for professional services - Compliance with accessibility standards and confidentiality - Electronic bid submission; lowest responsive, responsible bidder wins - Place of Performance/Delivery: - Franchise Tax Board, PO Box 2086 MS A374, Rancho Cordova, CA 95741-2086 - Contract Term: - One-year period for software subscriptions and services, paid annually in advance (subscriptions) and monthly in arrears (services)

Description

The California Franchise Tax Board (FTB) is seeking to contract with a vendor to renew and procure various Genesys Software Subscriptions and Application Support Services, including professional services, in support of FTB's Enterprise Service Platform II Contract Center Platform (CCP). The solicitation includes instructions for submitting firm quotations and outlines key action dates such as the release of the IFB, submission deadlines for questions and final bids, and award dates. The procurement aims to award the contract to the responsive, responsible bidder with the lowest net cost meeting all requirements. The Notice of Intent to Award will be published on Cal eProcure and the California State Contracts Register (CSCR).

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