New York State Contract Reporter #RFP 003-2026

Comprehensive Patient Access & Managed Call Center Solution for Nassau University Medical Center

Nassau Health Care Corporation (NHCC) is seeking proposals for a Comprehensive Patient Access & Managed Call Center Solution to support Nassau University Medical Center (NUMC) in East Meadow, NY. - Buyer: Nassau Health Care Corporation (NuHealth System), Department of Legal Affairs - No specific OEMs or vendors are named; open to qualified technology and healthcare service providers - Products/Services Requested: - Centralized patient access and managed call center technology platform - Optional AI-enabled patient engagement and workflow automation features - Vendor-provided staffing and operational support, including team leads and supervisors - Implementation, onboarding, and workflow configuration services - System integration with healthcare EMR systems - Real-time reporting and dashboard capabilities - Training and ongoing operational support - Notable Requirements: - Solution must be HIPAA compliant and ensure secure data management and transition - Must provide real-time operational visibility and support appointment scheduling, registration, referral coordination, and continuity-of-care workflows - Minimum of 5 years of healthcare call center experience required for vendors - MWBE (20%) and SDVOB (6%) participation goals - Strong operational scalability and quality assurance required - Place of Performance: Nassau University Medical Center, East Meadow, NY

Description

Nassau Health Care Corporation is soliciting proposals via an RFP for a Comprehensive Patient Access & Managed Call Center Solution to support Nassau University Medical Center. The contract term is 3 years and includes providing a centralized patient access and managed call center platform, staffing, operational support, and technology integration. The solution aims to improve patient access responsiveness, scheduling accuracy, and overall patient experience with real-time operational visibility. Proposals must be submitted by June 8, 2026, and comply with all RFP instructions.

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