New York State Contract Reporter #RFP 25/26/048

SUNY Binghamton Solicits AI Chatbot Survey Tool for Student Engagement and Analytics

SUNY Binghamton is seeking an AI chatbot survey tool to enhance student engagement and retention analytics: - Government Buyer: - State University of New York (SUNY), SUNY Binghamton, Purchasing Office - Primary contact: Katie Goetz - Products/Services Requested: - AI-powered chatbot survey tool for SMS-based outreach to approximately 7,800 first and second year students - Must include: - Proactive chatbot messaging schedule - Database of common student questions (sourced from similar institutions) - Real-time analytics and reporting, including analytics based on Tinto’s Theory of Student Departure - Student response data for departmental outreach - Periodic data reports - Notable Requirements: - SMS-based communication is mandatory - Tool must support proactive interventions to improve student retention and outcomes - Annual subscription or service period - OEMs and Vendors: - EdSights LLC mentioned as a past vendor for similar services - No specific OEMs mandated; open to all qualified vendors - Place of Performance: - Binghamton University Dean of Students Office, Binghamton, NY

Description

Binghamton University intends to procure an AI chatbot survey tool to survey 7,800 first and second year students via text message. The tool aims to enable University partners to monitor student sentiment, identify potential challenges, and implement proactive interventions to improve retention, persistence, and student outcomes. The solution should leverage SMS-based communication and analytics to collect real-time student feedback. Deliverables include a schedule of proactive chatbot messaging, a database of common student questions, student responses for outreach, analytics based on Tinto's Theory of Student Departure, and periodic reports on collected data.

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