New York State Contract Reporter #2135185

RGRTA Solicits Five-Year Salesforce CRM Maintenance and Support Services

Rochester-Genesee Regional Transportation Authority (RGRTA) is seeking a vendor to provide maintenance and support services for its Salesforce Customer Relationship Management (CRM) system. - Government Buyer: - Rochester-Genesee Regional Transportation Authority (RGRTA), Procurement Division - Office of the Manager of Procurement - OEM Highlight: - Salesforce is the primary Original Equipment Manufacturer (OEM) referenced for the CRM platform - Vendors: - Past similar contracts have been awarded to MTX B2B Solutions, LLC - Products/Services Requested: - Maintenance and support services for the Salesforce CRM system - No specific part numbers or purchase quantities listed, as this is a service-focused procurement - Notable Requirements: - Five-year contract term - 30% Minority/Women Business Enterprise (MWBE) participation goal - Vendors must register and respond via the RTS Supplier Portal - Focus on ensuring ongoing innovation, reliability, and seamless connectivity for transportation services

Description

Rochester Genesee Regional Transportation Authority (RGRTA) is seeking a vendor to provide maintenance and support for its Salesforce Customer Relationship Management (CRM) system. The contract term is five years, aiming to ensure continued innovation, reliability, and seamless connectivity to support the Authority's mission of delivering safe, dependable, and customer-focused transportation services. Vendors can view event documents and submit responses via the RTS Supplier Portal by the specified deadline. The solicitation includes a 30% MWBE goal.

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